Each communication course on the market has its own advantages，Some focus on communication，Some sentences that emphasize communication、Some focus on body language in communication...。How can I become a "Good at communication"What about the people?
German sociologist Habermas (Jürgen Habermas) In its well-known "Communication Action Theory"Once pointed out，Jufan at school、In the context of human society such as the workplace，Four elements are necessary for successful communication，Indispensable。How any communication is missing one of the elements，That will produce distorted communication，Unable to achieve the purpose of the communication action。
職場溝通技巧課程沒說的秘密一、legitimacy
第一種要件，叫做正當性，也就是任何發言要「名正言順」才能被人接受。如果發言者喜歡越俎代庖，逾越自己的職權，講了不屬於自己本分的言論，就算講得再好，也很難獲得認同。
好比在開跨部門會議時，The head of the information department suddenly gave pointers to the performance of the business department，Even if it's good intentions，But my colleagues in the business department will inevitably feel harsh。in this way，Not only did not achieve the goal of communication improvement，Instead, it caused suspicion between the two departments，This is due to the lack of legitimacy in the speech。
The unspoken secrets of the workplace communication skills course 2、Truth
The second requirement，Truth，That is, the content of the speech should be in line with the facts，There should be no exaggeration or falsification。Like a salesperson overreporting performance，And even do some tricks on the data report，Over time，Even if his opinion is reasonable，It’s hard for others to hear。because，Others will question what he said "is not true"，No matter how good it sounds, it's in vain。
Three unspoken secrets in the workplace communication skills course、Sincerity
The third element，Called sincerity，As the literal meaning。Any communication，Must be built on a sincere foundation to be able to proceed，The so-called "righteousness and harmony" is the truth。
When the supervisor is correcting the mistakes of the subordinates，Although it makes sense，But if the attitude is not good，Even humiliating subordinates through words，那麼也無法達到讓人「心服口服」的溝通目的。because，人們會對於各種敵意言論產生自我防衛的心態，在「不甘受辱」的心理狀態下，各種大道理是很難聽進去的。當一個人態度不好，就算是動機良善，講話再也道理，也很難有人會信服。
職場溝通技巧課程沒說的秘密四、可理解性
最後一個要件，則是可理解性，也就是要「聽懂對方在說什麼」，才不會出現誤解和曲解的情形。好比跟法國人講話，如果沒學過法語，那麼深入的溝通將很難產生，最多只能比手畫腳。
又譬如有些人講話喜歡「吊書袋」，講了一堆艱澀難懂的專有名詞，全場只有他自己聽得懂，Of course this kind of communication also fails。If you want to achieve "understandable" conditions，The best way is to "from the other side’s point of view，In the other party's language，Speak words that the other party can understand.”。
If we sort out the four key points of communication above，Probably you can use eight check items to examine your communication process：
● your advice，Does it fall within your purview?
● Your remarks，Does it fit your identity or role?
● Your remarks，Does it fit your identity or role?
● What you say，Is there any data or case support?
● What you said，Is it too exaggerated?
● When you are speaking，Is the attitude positive and friendly?
● When you are speaking，Show blame、contempt、Is it a mocking gesture?
● What you said，Can others understand it?
● Your speaking style，Would others feel uncomfortable?
If there is a conflict with someone one day，Or there is often a situation of "speaking and not listening" in life，It’s better to use this checklist to review your communication process，I believe the crux of the problem can be found soon。
Although there are thousands of communication problems between people，There are also various communication courses in the workplace，But in the final analysis，The conflict of communication is nothing more than mistakes in these four links。As long as you can speak properly、Have something to say、Humble attitude、Language friendly，Anyone can be a master of communication。
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